Your Business Has Been Rated by Clients... Why Can't You Do The Same?
Businesses have been subjected to online reviews by customers for ages. Nothing says "objective feedback" written by someone who wasn't even actually a customer of yours. Now it's time to turn these reviews upside down. Now you can review the client.
Welcome to PostBack. We believe the world needs more accountability for customer behavior online and in person. We're flipping the script and giving you the power to review customers with star ratings and details about their behvaiors (we call these reviews "Posties"). You'll also keep your legal team happy by using our pre-populated options (you're welcome).
Why businesses are loving PostBack
Ever had a client ghost you? Did they show up three hours late and then ask for a discount? Maybe you have a dream client that always brings baked goods to your staff? With PostBack, you can find real insights into potential customers in your area/field. Your business can better prepare to interact with new customers, and you can run more focussed staff trainings.
This one-way street has been updated!
Customer reviews aren't a one-way street anymore. When clients know they're being rated too, they may choose to act differently (that's our hope at least!). Let's make the world a better place, one Postie at a time.
Build trust with other businesses
When you share your experieince, you're helping other businesses avoid, or better prepare, to interact with some challenging clients. Wouldn't you have been thankful to have gotten notified of your red flag client? Businesses are great at helping other businesses.
Join a community of businesses who have had enough
PostBack isn't just a platform — it's a movement. You're joinging a community of people who are tired of one-sided reviews. Whether you're a tradesperson, real estate agent, freelancer, or run a motel, your voice and experience matter.
Respond to online reviews... differently
We don't mind shaking things up. It's not productive to get sucked into flame-wars in back-and-forth online review responses. While defending your business, you may actually be getting it into legal trouble. We've got options all ready for you to use when you rate your client... plus, we think they're pretty cool illustrations. Make a Postie to respond to online reviews, and protect your business reputation.
You rate restaurants. You rate rideshares. Now, you can rate clients
This isn't petty and it's not for revenge (you can read more about our origin story and philosophy). This is to be better prepared for the customers you serve. Are you ready to take back control?
