Quick Guide: How to Use Postback to Improve Your Business Interactions with Clients

Now YOU can rate clients with PostBack's business tools

PostBack is an online community of businesses watching out for each other by rating, reviewing, and tracking clients in your industry and area. Your customer reviews are ANONYMOUS. Your name and business name will NEVER appear on your review.

Use our quick guide to get the most out of PostBack

First of all... What the heck is a Postie?

Besides being our amazing helper, a Postie is an ANONYMOUS rating and review of a business's experience with a customer. Your name and business name never appear on the customer review. Your business can use these customer behavior insights to set your business up for success. We can all have a bad day, but sometimes it's more than that. Searching Posties can reveal an ongoing pattern of behavior or tendencies a potential client has. Get customer insights BEFORE they even get to you!

Rate a client in 3 easy steps

Step 1
Give your client a star rating

Your business gets rated... why not the client?

PostBack is flipping reviews upside down and giving power back to businesses. Customers should be accountable for their behavior. Now is your chance to shout out the good clients, and warn other businesses about the not-so-good ones.

Step 2
Use our icons to describe your client

Use our icons to let other businesses know what to expect from this client. PostBack's pre-populated customer types cover a range of the best kind of clients, to ones that leave us scratching our heads, to ones that may require authorities getting involved.

Step 3
Share your client review

Submit your ANONYMOUS review so other businesses know what to expect when your client heads their way.

Create Watchlists to get early customer insights

Set up Watchlists based on your area and/or industry. Using PostBack gets you customer insights to help you screen potential customers before they even come to you. Found out that you have a new customer that has a history of late payments on PostBack? You'll know you should probably ask for a deposit or start a payment plan with them.

... If only filing taxes was this easy...

Account dashboard

Use your account dashboard to manage your Postie reviews, watchlists and account settings. In addition to managing your own contact info this is where you can manage your business details, or even add other businesses, you rockstar. If you play your cards right you may even earn some badges to up your street cred.

Powerful tools for your business

	Watchlists PostBack Watchlists are a powerful, tool on PostBack.com. A business can filter and track clients in their area, industry, and even behavior type. For example, if you work in the automotive industry, you may want to keep track of customers who have been flagged as  “impatient” a few too many times. With these insights you may adjust your interaction by scheduling their appointment for a slower part of the day so they can get your full attention, or you can staff your day to ensure someone will be able to take care of their needs quickly when they arrive.
	PostieDex Guide to Customer Types Use our PostieDex of valuable information from seasoned customer service experts to help your staff improve their interactions with varied, and often challenging, customer types. The PostieDex cards include a summary of the customer type, information on how to approach them, and often Pro Tip insights.
	PostBack Blog Our PostBack blog covers a variety of topics including customer service tips, how to support other businesses, ways to use PostBack and more!

Help! I'm lost!

If you have questions or need a little extra help, check out our FAQs page. Now, go forth and make the world a better place one Postie at a time!

You said there would be troll squashing!?

At PostBack, we think there is a lack of accountability online, and especially for online reviews. As small business owners ourselves, we created PostBack to squash internet trolls who make reviews that can really hurt businesses. We'd love to see unwarranted online reviews taken down by the original reviewer because the issue has been resolved. Let's make the world a better place, one Postie at a time!

Watch our quick guide on how to use PostBack

VIDEO TRANSCRIPT

Ever wanted to rate a customer... good or bad? We understand how online reviews can affect your bottom line. That's why we created PostBack. Let's get started!

PostBack lets you rate, review and track customers who have left an online review. Plus, it's free! That's in the budget.

This is called a Postie. Save time with our easy to use icons that make rating and reviewing customers a breeze. This is where you can share more details in response to a review without damaging your online reputation. You can even add your Postie to some online reviews. Sweet, right?

Don't forget to set up your Watchlists to get notified about new posts by industry, location or reviewer.

Use our PostieDex as a guide to improve interactions with your customers.

Are you ready to help make the world a better place... one Postie at a time?

Find more videos our PostBack YouTube Channel »