Welcome to the PostieDex: A Field Guide to Customer Types
The PostieDex is a field guide to customer types you may encounter through your business, and includes tips to handle them like a pro
Let’s face it: customers come in all shapes, moods, and plot twists. The PostieDex Guide to Customer Types helps you decode the friendly ones, the confusing ones, and yes—the downright difficult ones. Backed by years of customer service smarts, this guide gives you fun, practical tips to keep conversations smooth and relationships strong. Because every customer is an adventure, and you deserve the best map.
NOTE: PostBack provides you with this PostieDex as a resource of tips and reference material to help support your team. PostBack is not responsible for how you conduct your business.
Select a PostieDex customer type to get started:
Kind Type Customers
Kind type customers are friendly, respectful clients who are well-mannered and polite. The Kind Type customer brings out the very best of experiences in a business setting. #dreamclient
Phantom Type Customers
Phantom Type customers are nowhere to be found. Hard-to-reach or a straight up no-show. You may never have seen these customers in the first place, or they have simply disappeared. The Phantom type customer disrupts your scheduling, operations, and bottom line.
Deceptive Type Customers
Deceptive Type customers bend the truth, often trying to get around laws, rules and policies. This customer type tries to manipulate a situation to their own advantage.
Confounding Type Customers
Confounding Type customers are unpredictable individuals. This type of customer can be very confusing and may make commerce interactions stressful.
Combative Type Customers
Do not engage with Combative Type customers. These are aggressive clients who express their dissatisfaction with physical or verbal violence. You may need to call the authorities on this type of client.
