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Why anonymous client reviews matter

Let’s be honest: leaving a review about a client can feel like walking into an episode of Game of Thrones—speak your mind and suddenly you’re dealing with dragons.

Expect the Unexpected

Expect the unexpected. We can't prepare for EVERYTHING, but we can practice some strategies to be successful in our jobs when confronted with unexpected circumstances.

The Importance of Being an Ally

Being an ally is essential to my mission of making this world a better place, and a crucial role in the community.

Best Friends, Woman-ifesting From Day 1

On this Best Friends Day, we at PostBack hope you are as lucky as we have been to find that perfect partner in your life. Read our story of how our collaborations went from classroom doodles to running a business together.

Throw Glitter, Not Shade

It's easy to throw shade when dealing with a challenging customer. Read more to find out how to prepare yourself and your team so that you can throw some glitter instead.

PostBack: A Brand for All

Inclusivity was a foundational priority when creating PostBack. As a brand for all we made mindful decisions for our colors, fonts, and how we developed our friend Postie. Read on for the full story.

Revenge of the Sixth: Turn to the Dark Side, Responsibly

Ever feel like you need to turn to the Dark Side? Our Posties allow you to respond to online reviews without turning into a Sith Lord.

May the 4th Be With You: Use the PostieDex!

"May the 4th Be With You" is a special holiday for us here at PostBack... and especially for Postie! Postie has been a Padawan for many years. Learn how to "Use the PostieDex"

Life in the Start-up Fast Lane

Life in the Start-Up Fast Lane: Launching, learning and pivoting quickly in a new business. Read our tips for starting a new venture.

Confessions of a Rude Airline Passenger

"I admit it... I should have done better." Travel can push us to the worst version of ourselves. Read more about the power of accountability and sincerity when being a bad customer.

Blog 5WaysPostiesHelpBusinessesRespondToReviews

Save Time and Boost Your Business

Businesses need to manage their day-to-day operations, as well as their online reputations. Read on for 5 ways creating Posties makes responding to online reviews easier.

Manage Your Online Reviews Like a Soccer Match

It's soccer season! Let's get creative. Here are 5 tips to manage your online reviews like you're playing a soccer match.

The Us We Are: Staying Connected to Your Online Reviews

Compartmentalizing parts of ourselves and our work lives has an alluring pull... much like an Innie to a Musical Dance Experience (MDE). However, as business owners, the reality is that we often feel that we are one and the same.

Honey vs Vinegar

What happened to the old adage, “You get more flies with honey than vinegar!”? Postie firmly believes in being kind when you need assistance.

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Small Businesses Look Out For Each Other

“Small Business owners look out for each other.” This morning, I said those very words to my Landscaper. Online, PostBack helps businesses look out for each other.

Postie's Thoughts on Creating a New Business

Are you creating a new business? Start thinking about online reviews now! Any business owner will tell you that starting a business is akin to giving birth to a child.

Social Media Spring Cleaning

A bit more daylight, warming temperatures... change is in the air! Harness this rush of seasonal shifting to tackle a spring clean of your business' social media accounts that may have gotten lost in the end of year rush.

Postie's Thoughts on Hospitality

Postie here. I've been traveling a lot recently and I love talking to customer service staff wherever I go. Here are my top 5 Postie Rules on being a good hospitality customer.