Help using PostBack and Frequently Asked Questions

Why should I use PostBack?

Clients have rated your business... why not the other way around? PostBack lets businesses rate, review, and track clients while keeping your legal team happy.

• Avoid online flamewars — Our preselected options avoid a back-and-forth spiral.
• It's FREE — Our platform is FREE to use thanks to our advertisers (that's in the budget!)
• Anonymous — Your information is never displayed to protect you and your business
• You're joining a business community — PostBack is a B2B community standing up for customer behavior accountability.
• Know red flags early — Minimize potential risk to your business by identifying red flag clients before it's too late. Create "Watchlists" on PostBack so you can see which clients have a history of late payments, cancellations, ghosting, etc.
• Help other businesses — Share your insights with customers so other businesses can better prepare for them

Do I need to be a business to use PostBack?

Yes. You must be a business that has clients. Business activities include work as contractors, freelancers, businesses, babysitters, etc.

What if I don't want to use my business name, or I don't have one?

We understand there are many situations where you may not use a business name. PostBack welcomes medical providers, freelancers, contractors, etc., to use your name as your business name. However, as we do not allow blogging you shouldn’t need to worry about what you say. Remember, it is okay for a business to stand up to internet criticism.

What if I have multiple businesses?

We are working on the functionality! Stay tuned!

Do you have an app?

We're working on that now! Our app will be available in 2026

Why can't I write a summary about what happened?

Here at PostBack we want you to be able to review a client without getting into legal trouble. Open text fields can easily devolve into the trouble zone. Don't see what you need to tell your story? Suggest an option »

I made a post about an online review. What if the original reviewer takes down their review?

That's no problem. You can manage your reviews in your account portal and mark it as resolved.

What if my client and I resolve an issue that I made a Postie about?

That's amazing! Thanks for helping to make the world a better place! You can mark the Postie as "resolved" in your account portal.

What about HIPAA?

We've provided pre-filled options for your businesses to describe your clients. Additionally, your business information does not show on the review. As a result, you would not be giving up vital HIPAA information.

We've created PostBack's client rating system to protect businesses. PostBack does not take responsibility for any HIPAA violations. We do not want to violate anyone's rights here at PostBack. Please confirm with your legal team what is appropriate for your business.

What if I do not want to use my business name?

You don't need to use your business name. However, as we do not allow blogging, you shouldn't need to worry about what you say. It is completely okay for a business to stand up to someone who is criticizing them on the internet.