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In a trade? Rate and search for customers

If you work in the skilled trades, you understand how important a great referral is.

Great customers make your business what it is, and the not-so-great ones can derail everything. PostBack lets you “post back” to rate and review your customers, and search for new ones coming your way!

You can use PostBack to let people know how someone ACTUALLY behaved. Consider it a big referral network that’s always available. You can search for red flags and faves. Be sure to let others know about your customers, too!

PostBack is FREE to use (thanks, advertisers!) and your reviews are always anonymous. Your personal and business information never display on your reviews. As small business owners ourselves, we want to make sure this platform is open to all industries and trades. We understand that the customer service struggle is real!

How to Use PostBack for your business:

Rate your customers (anonymously)

Give your customer a star rating and review them using our icons. Your reviews are always anonymous and we never sell your information. We don’t allow blogging to better protect your business and keep your legal team happy.

Search and screen new customers

Your business can search for potential customers in your industry or area. Identify customer behavior patterns so you can prepare yourself and your staff. Have someone coming your way that’s been flagged as a “non-payer”? Insights from other businesses can help you identify who you may need a deposit from up front.

Bookmark individual reviews

Have you found a review you want to save? Simply bookmark it and you can find it in your user dashboard.

Create custom Watchlists

Saving your searches as custom Watchlists keeps you up-to-date on the latest customer reviews that match what you’re looking for. You can set up Watchlists to track specific customer types, industries, and zip codes.

PostieDex Guide to Customer Types

Inspired by our love for popular card games, we created the PostieDex Guide to Customer Types to help you and your staff prepare for ALL types of customers. Spot the friendly customers, the confusing ones, and yes—the downright difficult ones. Backed by years of customer service smarts, this guide gives you practical tips to keep conversations smooth and relationships strong.

PostieDex Guide to Customer Types

PostBack Blog

The PostBack Blog is where we explore customer service and topics to help your business, share insights from our start-up experience, and dive into online reviews, social media, and more. Get tips, tools, and (hopefully) some entertaining insights. Read the blog >

Businesses supporting other businesses

About Us

PostBack was started by small business owners out of first-hand experiences during the COVID-19 pandemic. We were frustrated by the lack of accountability for online reviews and decided to do something about it. Your business gets rated… why not the customer?!?

In the spirit of positivity, we aim to keep our content a little more funky than your typical customer service training material. We’ve created a PostBack Mix Tape on YouTube, aren’t afraid to be a little cheeky, and work to offer otherwise dull material in a more fun package. Check out our PostieDex for customer service training that won’t make you snooze.

We also believe in doing good in the world and are proudly support: