The Advocator is the client who will stick up for an employee or business when a bully or aggressive client is yelling in public. They take it upon themselves to fight for justice and advocate for the underdog… which might just happen to be you. In medical settings, they often accompany a patient to their appointment to lend assistance.

Have you had a customer who couldn't stop thanking you? This is the Appreciator. They love thanking others and know how important expressing gratitude is for the human psyche. They often travel in groups with other Appreciators as gratitude is contagious.

A commiserator is someone who used to do your job or still does somewhere else. They love to commiserate and talk about what it's like or changes in your field.

The Complier is an educated expert's dream. They understand and value knowledge. They trust and seek out experts. They can be the best patients, students, and clients that will do what is suggest (within reason). Do not abuse this. Only give appropriate, well thought out advice and instruction.

Listeners are often quiet and approachable. The listener waits their turn to speak, but even more importantly, are actively listening and absorbing your information. They ask questions to increase their understanding.

The Understander seeks to know what it’s like to work in your particular industry. They often will ask you about your job, what it entails and try to relate it to their own business or experience.