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Types of Customers You Can Rate on PostBack Explained

We’re working hard to give you the best options for you to rate and review your customers on PostBack. Now you can “post back” about more than 80 types of customers.

NOTE: PostBack provides this content as a resource of tips and reference material to help support your team. PostBack is not responsible for how you conduct your business. Read our Terms & Conditions for more information.

Magical creatures

4-5 star customers are the best of the best! They make doing jobs a breeze. These types of customers are the most fun to rate and review on PostBack. Go spread some positive with a shout out!

Advocate customers stand up for, and frequently promote, your business.


Appreciative customers go beyond tor show how much your service means to them.


Bakers support your staff by bringing food gifts to your business.


Calm customers know how to tap into zen mode. They are peaceful and manage their emotions.


Collaborative customers are the best partners. They enjoy working with you.


Communicative customers are responsive and share their thoughts.


Compliant customers are great at following directions and comply with recommendations or orders.


Considerate customers are thoughtful, caring and respectful.


Consistent customers repeatedly act predictably in a positive manner.


Cooperative customers do what’s asked of them without complaining.


Entertainer customers try to bring joy and make you laugh.


Enthusiastic customers bring positivity, excitement and interest.


Flexible customers are great at going with the flow.


Forgiving customers are willing to let go when they’ve been wronged.


Gifting customers show their appreciation by bringing gifts to you and your staff.


Good Tipping customers know the value of your efforts. They’ve often done the same job, or know someone who has.


Honest customers are truthful and you can believe them.


Kind customers are gentle and empathetic.


Listener customers let you communicate what you need to them.


Loyal customers are supportive and dependable. They are repeat customers and often champion your business to others.


Organised customers arrange things efficiently and help make your job easier.


Patient customers don’t get agitated under pressure.


Pays On Time customers don’t let invoices become past due. They pay on time or ahead of schedule.


Proactive customers get started without being asked. They are great at initiating things.


Reliable customers are dependable and consistent. They do what they say they’ll do.


Understanding customers know what you’re going through. They’ve often held the same job or know someone who has.


Unicorn customers are the most magical creatures that make your life easy. They truly are the best of everything that is good and positive.


Could use improvement

2-3 star customers may have some bad habits or be going through some things. These customers may require a bit of patience or additional help. Your reviews of 2-3 star customers hold them accountable for their behavior and just may make them reconsider how they choose to act in the future.

Anxious customers worry a lot and are uneasy. They may get nervous in interactions.


Bad Hygiene customers tend to neglect their personal cleanliness. Treat them well, they may have a lot going on.


Commiserator customers understand what it’s like to do your job. They may have worked in a similar position, or know someone who has.


Complainer customers find fault in things. They are hard to please, but it doesn’t mean you aren’t doing well at your job. Take a breath.


Disconnected customers are tuned out and often uncommunicative.


Exaggerator customers blow things out of proportion.


False Review customers leave (often negative) reviews of your business and may never have been a customer.


Fidgeter customers can’t stop moving. This can be challenging in certain industries.


Flaky customers are unreliable and often late or no-shows.


Freeloader customers overly take advantage of free items or available resources.


Ghoster customers are nowhere to be found… they’ve completely disappeared.


Haggler customers stubbornly try to negotiate their way to the best deal for themselves.


Hoverer customers are frequently around too closely and monitoring things they don’t necessarily need to be involved in.


Impatient customers cannot wait and often get agitated if they are not given attention quickly.


Impulsive customers act or speak without thinking. They are not necessarily malicious, they just tend to lack a good internal gate-keeper.


Inappropriate customers say and do things that are not appropriate in your business.


Interferer customers insert themselves where you don’t need them in your business dealings.


Late customers may need more reminders as they generally do not show up on time.


Micromanager customers get themselves overly involved in details that are already being handled by someone else.


Misidentifier customers have mistaked you or your business for another in an online review.


Misinterpreter customers don’t understand things as they really are. They’ve potentially lost the meaning of what you were trying to stay to them.


Negative customers tend to be pessimistic by default.


Never Satisfied customers are extremely hard to please. Their requests generally go beyond reasonable expectations.


Nitpicker customers find fault in everything. It’s not really about you or your business… it’s just kind of how they roll.


Noncustomers have never actually been to your business. They may have left an online review at the request of someone else trying to get back at your business.


Patronizing customers act friendly but actually talk down to others with a superior tone.


Scatterbrained customers have a hard time focusing. They tend to be all over the place. Be patient and help guide them as best you can.


Scope Creep customers keep changing what’s required for project completion.


Sensitive customers may take things too personally and often get emotional. Be gentle, they may have a lot going on.


Stubborn customers refuse to change their ideas or actions.


Talk-splainer customers just can’t help themselves. They feel compelled to tell you about things that you likely already know.


Silent Type customers tend to be reserved and do not like to engage. They may be shy, or they may also be avoiding you.


Unrealistic customers can’t be satisfied. Their requests go beyond what is reasonable.


1-star customers are the Red Flag crowd

Please let other businesses know about these customers by rating them on PostBack. You may need to ban these customers or engage with security or local authorities.

Use our “fired client” letter template as a guide. Always check with your legal counsel and business team regarding what actions are best for you.

Abusive customers are a physical threat to people around them. You may need to engage security or the authorities.


Argumentative customers cannot help themselves… they must be right and argue their point-of-view over yours.


Banned customers have been fired as clients. You may need to take additional legal actions.


Catfish customers are deceptive and pose as someone else to get what they want.


Condescending customers talk down to you and your staff. Remain professional and take a breath.


Controlling customers insist things be done their way.


Excessive Returner customers return things beyond what is normal… over and over.


Fraudster customers use deception for their financial or personal gain.


Hate Monger customers say sexist, homophobic, and racist comments.


Irrational customers think or act without reason.


Liar customers cannot be trusted to tell the truth. Use your best judgement with what they tell you.


Litigator customers threaten legal action. Document your interactions and clearly provide your policies.


Manipulative customers deceptively control situations for their benefit.


Non-Payer customers do not pay their bills. It may be wise to get a deposit, set up automatic payments, and use other tools to make sure you don’t take a loss.


Profaner customers swear at you and your staff.


Rude customers are impolite and lack respect for others.


Security Issue customers may require authorities to be involved. This type of customer may need to be banned from your business.


Spammer customers attack your business online. Report them on the platforms they are abusing and post back with a review on PostBack.com.


Spiteful customers hold grudges and often seek revenge.


Stalker customers harass or pursue another with unwanted attention.


Toxic customers have behavior that harms others.


Troll customers post comments that are meant to harm you or your business. They aim to provoke or humiliate.


Uncool customers are a hassle and make your job harder to do.


Uncooperative customers are unwilling to work together with you.


Unstable customers have unpredictable behavior and emotions.


Scammer customers are always trying to screw your business over with deceitful tactics.


Vulgar customers are potty mouths. They spew offensive or rude speech.